Question 1

Q: What shapes and sizes are available for dog treats at PB & Chew?

Accepted Answer

https://static.wixstatic.com/media/undefined
A: At PB & Chew Store, we offer a variety of handmade, healthy dog treats in different shapes and sizes to cater to all dog breeds and preferences. Our treats primarily come in two shapes: paws and bones. We also have specialty shapes for specific treat types:

- Coconut Delights: These treats will always be round.
- PB+J Twists: These treats will always be in a twist shape.

For our paw and bone-shaped treats, the available sizes are as follows:
- Mini bones: 0.75" x 1.5"
- Small paws: 1.5" x 1.5"
- Medium bones: 1.5" x 3"
- Large paws: 2.5" x 2.5"
- (XL) Personal Pup Bones: 2.5" x 5"

We take pride in providing simple, nutritious, and delicious treats for your pup, made with no salt, sugar, fillers, or preservatives. Our focus is on using all-natural ingredients to ensure your furry friend gets the best!

Question 2

Q: Do I need a PayPal account to purchase treats from PB & Chew?

Accepted Answer

A: No, you do not need a PayPal account to purchase treats from PB & Chew Store. While many of our customers usually use their PayPal accounts when paying through our site, we understand that not everyone has one.

If you do not have a PayPal account, you can still conveniently use your credit or debit card at checkout. We strive to make the payment process as seamless as possible so you can quickly get back to pampering your pup with our dog treats. Simple ingredients, simply delicious!

Question 3

Q: What is the processing time for orders placed at PB & Chew Store?

Accepted Answer

A: At PB & Chew Store, all our delicious and healthy dog treats are handmade and baked to order. Depending on the size of your order, please allow two to five (2 - 5) days for your order to be processed before shipping. We take pride in ensuring that our treats are crafted with care and never rushed, because we believe that good things take time.

Question 4

Q: How can I track my order from PB & Chew Store?

Accepted Answer

A: At PB & Chew, we ensure a straightforward shopping experience. After you place an order, you will receive an email with a tracking number once your order is shipped. This email allows you to monitor your shipment via USPS, providing you with the estimated delivery time for your dog's treats.

Question 5

Q: What is PB & Chew's return and refund policy?

Accepted Answer

A: At PB & Chew, customer satisfaction is our top priority. Due to the nature of our dog treats, we do not accept returns or provide refunds for change of mind.

If you encounter any issues with your order upon receipt, please let us know immediately. While we cannot take responsibility for issues that arise from factors beyond our control, we are more than happy to discuss your concerns and find an appropriate solution.

For any questions regarding our returns or refund policies, feel free to reach out to us via chat, or send us an email at pbandchew@gmail.com.

Question 6

Q: What are the shipping costs and options for orders from PB & Chew Store?

Accepted Answer

A: For orders totaling $69.99 and under, we charge a flat rate of $7 for shipping via USPS Priority Mail. USPS Priority Mail estimates that packages will arrive within 2-5 days from the time of shipping.

Orders totaling $70 or more enjoy FREE SHIPPING with no extra cost, also via USPS Priority Mail. USPS Priority Mail estimates that packages will arrive within 2-5 days from the time of shipping.

For larger orders with a minimum of $150, shipping costs will be added to the final price, and we will ship these orders via UPS 3-Day Select to ensure express delivery. Using UPS 3-Day Select guarantees that your package should arrive in 1-3 days from the time of shipping.

This way, no matter the size of your order, you can receive our delicious, preservative-free treats conveniently and swiftly.

Question 7

Q: Can I place a large order for PB & Chew Store dog treats?

Accepted Answer

A: Yes, you absolutely can request a large order of PB & Chew's handmade healthy dog treats. To ensure we meet your needs, please follow these guidelines:

1. Place your order at least 2 weeks prior to your desired ship date.

2. Large orders must be paid via invoice. USPS shipping costs will be specified on this invoice.

3. Before sending in your order for invoicing, you must fill out our Large Order Submission Form available on our website.

Following these steps will help us prepare your order smoothly and efficiently, ensuring your pup enjoys our treats made with simple, healthy ingredients.

Question 8

Q: What is the minimum order requirement for bulk purchases at PB & Chew?

Accepted Answer

A: For customers interested in placing large orders, we require a minimum subtotal of $150, not including shipping. We'll prioritize your package with UPS 3-Day Select service so that your order will arrive as fast as possible within 1-3 days of shipment. This allows us to continue delivering high-quality, delicious treats that your pups will love. If you have any further questions or need assistance with your bulk order, please don't hesitate to contact us!

Question 9

Q: Can I track the progress of my large order at PB & Chew?

Accepted Answer

A: Absolutely! We encourage customers with large orders to check in on their order's progress at any time. At PB & Chew, we take pride in keeping our customers informed.

Therefore, we will automatically send you progress reports on your order until it is completed and shipped. If any questions or concerns regarding your order and its progress arise, please feel free to let us know. Your satisfaction is our priority, and we aim to make the experience of purchasing our dog treats as seamless and transparent as possible.

Question 10

Q: How should I store PB & Chew Store's dog treats to keep them fresh?

Accepted Answer

A: Due to the natural and preservative-free nature of our treats, they have a shelf life of about 30-60 days, which we achieve through dehydration.  To maximize freshness, we recommend storing our treats in an airtight container. While you can keep them in the packaging they come in, it is crucial to ensure that most of the air is removed before sealing it. This step helps preserve the treats for the full duration of their shelf life, ensuring they remain as tasty and nutritious as the day you bought them.

Question 11

Q: What makes PB & Chew Store's dog treats different from those of other brands?

Accepted Answer

A: At PB & Chew, we prioritize your dog's health and well-being by crafting our dog treats with only the finest, organic, and natural ingredients. Our philosophy is simple: Cooking healthy food with healthy ingredients contributes to a longer and happier life. That's why you'll never find any salt, sugar, fillers, or preservatives in our products. We also steer clear of sketchy ingredients and crazy long-named additives. Our goal is to provide your pup with treats that are both delicious and nutritious, setting us apart from other brands that may use artificial or subpar ingredients.

Question 12

Q: What options do you offer for dogs with allergies to whole wheat flour in your treats?

Accepted Answer

A: At PB & Chew, we understand that some dogs have allergies or sensitivities to whole wheat flour, which is our default flour choice. To accommodate these needs, we proudly offer alternative flour options such as oat flour, rice flour, and coconut flour.

We encourage all our customers to check the ingredient listings thoroughly before making a purchase to ensure the treats are suitable for your dog's specific dietary requirements. Your dog's health and happiness are our top priorities, and we're here to help you find the perfect treat!

Joyce,
Huntersville NC

Megan,
Huntersville NC

Christy,
Maryville TN

Yey,
Huntersville NC

Ryan,
Huntersville NC

Joyce, Huntersville NC

Megan, Huntersville NC

Christy, Maryville TN

Yey, Huntersville NC

Ryan, Huntersville NC

Joyce,
Huntersville NC

Megan,
Huntersville NC

Christy,
Maryville TN

Yey,
Huntersville NC

Ryan,
Huntersville NC